{"id":1681,"date":"2020-04-28T20:33:01","date_gmt":"2020-04-28T12:33:01","guid":{"rendered":"https:\/\/apac.softbankrobotics.com\/apac\/?post_type=learn&p=1681"},"modified":"2020-05-06T16:47:41","modified_gmt":"2020-05-06T08:47:41","slug":"the-hilton-garden-inn-usa-story","status":"publish","type":"learn","link":"https:\/\/apac.softbankrobotics.com\/apac\/learn-learn\/the-hilton-garden-inn-usa-story\/","title":{"rendered":"The Hilton Garden Inn (USA) Story"},"content":{"rendered":"
\"How<\/div>\n
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Whenever automation enters a new industry, we always hear the same question: is this solution replacing people?<\/p>\n

In robotics, this assumption has repeatedly been proven false: Automation has repeatedly been shown to improve workers\u2019 lives by generating\u00a0new jobs, higher wages and new skills<\/a>. It can also result in fewer workplace injuries.<\/p>\n

Quite frankly, it\u2019s not the right question. As we\u2019ve discussed on this blog previously, automation, AI, robotics, or any other of these cutting-edge technology buzzwords are still utterly dependent on human supervision, troubleshooting, and improvements. The correct question should be: what task is this replacing?<\/p>\n

With the commercial cleaning sector experiencing a\u00a0200 percent turnover<\/a>\u00a0rate on average (and sometimes up to 400 percent), the industry should see automation as a huge opportunity to reduce the financial and operational burden of low retention and a long list of cleaning tasks.<\/p>\n

Couple this with the fact that the commercial cleaning industry is expected to\u00a0grow 6.2 percent<\/a>\u00a0by 2022 \u2014 and jobs in this sector are forecasted to\u00a0increase 7 percent by 2028<\/a>. Clearly, something must be done to service this growth.<\/p>\n

Automation is a promising solution. Let\u2019s look at three ways automation can improve jobs.<\/p>\n

1. Automation Can Complement \u2014\u00a0and Even Create \u2014 Jobs<\/h2>\n

McKinsey Global Institute states\u00a0only 5 percent of jobs<\/a>\u00a0today can be fully automated. This leaves 95 percent of jobs reliant on human workers (even though some tasks can be enhanced with technology).<\/p>\n

In its simplest form, jobs are a collection of tasks. A percentage of those tasks can be automated \u2014 the repetitive and manual ones that often aren\u2019t enjoyable.<\/p>\n

\"Structure<\/p>\n

Experts agree automation complements the workforce.\u00a0This paper\u00a0<\/a>from MIT economics professor David H. Autor argues that despite technological disruption over the past 200 years, human labor has not become obsolete. Automation and human labor are partners:<\/p>\n

… tasks that cannot be substituted by automation are generally complemented by it. Most work processes draw upon a multifaceted set of inputs: labor and capital; brains and brawn; creativity and rote repetition; technical proficiency and intuitive judgment; perspiration and inspiration; adherence to rules and judicious application of discretion. Typically, these inputs each play essential roles; that is, improvements in one do not obviate the need for the other.<\/em><\/p><\/blockquote>\n

The commercial cleaning industry is one that absolutely relies on the human touch in many areas of the job. Though just like many\u00a0other sectors impacted by technology,<\/a>\u00a0those jobs may change over time.<\/p>\n

Thus, another scenario to consider is when technology creates jobs. This can happen when:<\/p>\n